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Refunds Guarantee

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Gift Card balance, depending on the instant refund type you selected. You will still need to return your items within 30 days.

Payment MethodRefund MethodRefund Time (After Return Is Received)
Credit Card Instant Refund to Credit Card Instant (See Note below)
Credit Card Instant Refund to Gift Card Upon completion of the return request
Credit Card Credit Card 3-5 business days
Checking Account Checking Account Up to 10 business days Gift Card Gift Card Balance 3-5 business days
Promotional Certificate No Refund Issued N/A
Credit Card & Gift Card Credit Card, Gift Card Balance, or both 3-5 business days

Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.

If your original order was placed using the Velcans Currency Converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Velcans may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Late Refunds

You can check the status of your refund in Your Account on the order's summary page.

If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

Partial Refunds & Restocking Fees

If You ReturnYou'll Receive
Items in original condition past the return window* 80% of the item's price
Items that are damaged, missing parts, not in the original condition     Up to 50% of the item's price


*For most items the return window is 30 days after delivery. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

Note: Tax on restocking fees may apply to return items that were shipped and sold by for customers. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.